Refund policy

Refund Policy

Last updated: July 12, 2026

At Skopéa, each product is prepared and packaged with care. We hope your order brings a sense of calm and intention to your everyday rituals. Should something not arrive as expected, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be:

Unused, unopened, and in its original condition
Returned in its original packaging
Accompanied by proof of purchase or an order number

For reasons of hygiene, product integrity, and customer safety, we cannot accept returns of products that have been opened, used, burned, tested, or removed from their original protective packaging. This includes, but is not limited to:

Lip balms and other personal-care products
Soaps and bath products
Bath salts
Perfume oils
Candles that have been burned or used
Wax melts that have been opened or used

To begin a return, contact us at info@skopea.com with your order number and the reason for your request.

Please do not send a product back before receiving return authorization from us. Approved return instructions and the appropriate return address will be provided by email. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

Should your order arrive damaged, defective, incomplete, or different from what you purchased, contact us at info@skopea.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product, packaging, and shipping box

Once the issue has been reviewed, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.

When an item is confirmed to have arrived damaged, defective, or incorrect, Skopéa will cover any applicable replacement or return-shipping costs.

Minor variations in color, texture, finish, or fragrance may occur because of the natural ingredients and handcrafted character of our products. These variations are not considered defects.

Return Shipping

For approved returns that are not the result of an error by Skopéa, the customer is responsible for return-shipping costs.

Original shipping charges are non-refundable unless the order arrived damaged, defective, incorrect, or was otherwise affected by an error on our part.

We recommend using a trackable shipping method and retaining your shipping receipt. Skopéa is not responsible for returned packages that are lost, damaged, or delayed in transit.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping charges, customs duties, taxes, and other delivery-related fees are non-refundable unless otherwise required by law or the return resulted from an error by Skopéa.

Skopéa reserves the right to deny a refund when a returned product does not meet the eligibility requirements described in this policy.

Exchanges

Exchanges are subject to product availability.

The most efficient way to request a different product is to contact us at info@skopea.com. When an exchange cannot be accommodated, you may be asked to return the eligible item and place a new order.

Order Cancellations and Changes

We will make every reasonable effort to assist you. However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to change or cancel it.

Sale and Final-Sale Products

Products clearly marked as final sale cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Discounted products that are not marked final sale remain subject to the standard eligibility requirements in this policy.

Gifts

Refunds can only be issued to the original payment method used to place the order.

When an item was purchased as a gift, please contact us at info@skopea.com so we can review the available options.

Missing or Stolen Packages

Skopéa is not responsible for packages that are lost or stolen after being confirmed as delivered to the shipping address provided at checkout.

Should your tracking information show that a package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the shipping carrier before contacting us.

We will assist where reasonably possible, but replacements or refunds for packages marked as delivered are not guaranteed.

Contact Us

For questions about returns, refunds, or an order you received, contact:

Email: info@skopea.com